PRIVACY POLICY
Effective Date: January 1, 2025

The Wren’s Collision Group and family companies, including Wren’s Body Shop, Wren’s Collision Centers, and Cooper Collision (collectively, “Wren’s” or “we”), value your privacy, and we want you to know that your information is handled with care and in accordance with applicable laws. This Privacy Policy & Notice addresses the personal information we collect, use, and share through our website; the security procedures in place to protect against misuse of your information; the choices available to you regarding the use of your data; and how you may correct any inaccuracies in the information.

We reserve the right to change this Privacy Policy & Notice from time to time at our sole discretion by posting the revised Privacy Policy on this site without sending notice to you. You should review this Privacy Policy periodically. The effective date of this Privacy Policy and any revised or changed notice may be found on this page in the upper left-hand corner of the notice. This Privacy Policy is not a contract and does not create any contractual rights or obligations.

If you are a California resident, please click here for additional privacy disclosures.

Information Collected Through Our Website

We collect information from you at various points on our website. We are the sole owner of the information collected on our website and will not sell or rent this information to others. We will only share this information with our affiliates, marketing partners, and other vendors contracted to do business on our behalf.

We collect and use two types of information on our website: personal information you directly provide to us and information you indirectly provide through cookies and log files.

Personal Information You Provide
You may choose to voluntarily provide personal information so that we can provide services or respond to information requests. If you complete certain forms or submit requests, you may be asked to provide information including, but not limited to, your full name, mailing address, phone number, email address, driver’s license number, VIN number, license plate number, insurance policy number, and vehicle photographs. We only collect information that you voluntarily provide via email, our website, or other direct contact.

As stated above, we do not sell or rent your information to third parties. We share your information with our affiliates, marketing partners, and other vendors contracted to do business on our behalf. When you request or authorize services through our website, we will use and share your personal information as necessary to provide those services. We will share your information in accordance with the Privacy Policy & Notice in effect at the time your information is collected.

Cookies & Log Files
Our website automatically records website usage information that we may analyze statistically to track operational issues, prevent fraud, and improve the effectiveness, security, and integrity of our website. We may use third-party providers to collect and record data regarding website use and performance during your visit (“Usage Data”), which may include pages viewed, search terms entered, IP address, and personal information submitted through the website.

Usage Data may be collected through cookies, log files, or other technology. We use this information to administer our website and improve the services we provide. We may share Usage Data in aggregated statistical form with third parties; such statistics will not include personal information. We may also use analytic software, including third-party software, to track and analyze user behavior on an aggregated and anonymized basis. We do not rent, sell, or trade Usage Data outside of Wren’s.

For the purpose of improving website design and user experience, we use Google Analytics, a web analytics service provided by Google, Inc., to track site traffic and generate aggregate reports on how users interact with our website. Google Analytics uses session cookies through client-side JavaScript. Users who do not wish to have their visit information collected may opt out by installing a browser extension or disabling cookies in their browser settings. Opting out will not limit access to our website or its functionality.

A cookie is a piece of information sent by a website and stored on your computer’s hard drive. Cookies do not identify you personally unless you choose to provide identifying information. Most cookies expire after a defined period of time.

We may not respond to “do not track” signals or similar browser-based mechanisms. You may also receive tracking mechanisms from other parties prior to visiting our websites, which may continue to track your activity. Such data is governed by the privacy policies of those third parties, and we do not control or receive data from those mechanisms.

Wren’s also maintains standard web logs that record information about website visitors, including:



• The Internet domain used to access the website
• Your IP address (which may be static or dynamic)
• The type of browser and operating system you use
• The date and time you visited the website
• The pages you viewed on the website
• The address of the website from which you linked

We use web log and clickstream data to improve website design and functionality. Web logs are recorded sequentially, and we generally do not attempt to identify individuals. However, we may use logs to identify individuals attempting to disrupt or damage the website. We may share log information with law enforcement if we believe a violation of law has occurred or may occur.

Information Collected Through Our Services

In addition to information collected through our website, we may collect information about you and your vehicle through services provided to you, communications between you and us or our service providers, and data from the vehicle itself, including VIN, diagnostic data, and performance-related information.

Minors

We do not knowingly collect personal information from individuals under the age of 18 and do not wish to receive any such information. If you are under the age of 18, please do not submit personal information through the website. If you believe we have inadvertently collected such information, please contact us immediately.

Use & Sharing of Information

Subject to applicable law, we may use and share information collected from you with third-party service providers, emergency contacts you designate, or governmental entities to:

• Provide services to you or your vehicle
• Analyze service usage
• Communicate regarding your transaction
• Analyze aggregated service data
• Improve service quality
• Prevent fraud or misuse
• Comply with legal requirements, court orders, investigations, or subpoenas
• Protect rights, property, or safety
• Offer additional products or services
• Conduct market research
• Process collected information

We may share information with our affiliates for joint marketing initiatives, subject to applicable law or your consent where required. We do not share personal information with other marketers for their own use without your express consent.

We may use artificial intelligence technology to analyze information you provide and may share information with AI providers for that purpose.

We may anonymize information so it no longer reasonably identifies you or your vehicle and may use or share anonymized data freely. We limit access to information and require third-party providers to protect data in accordance with our security policies.

We retain information as long as necessary to provide services, complete transactions, meet legal or contractual obligations, or improve service quality.

Safeguarding Your Information

We are committed to keeping your personal information secure. We implement appropriate technical, administrative, and physical safeguards to protect against loss, misuse, or alteration. Access to personal information is limited to individuals with a legitimate business need.

Some portions of our website are not encrypted, while encryption is used where sensitive information is transmitted. No security system is perfect, and users are encouraged to take precautions when transmitting information online.

We also protect information offline through controlled access to systems and facilities that store personal data.

Applicable laws may provide additional rights not described in this notice.

Your Rights & Choices Over Your Information

You have choices regarding how your information is collected, used, and shared. To exercise your rights, please contact us using the information provided at the end of this notice.

• You may opt out of marketing communications
• You may request access to your data
• You may correct inaccuracies
• You may request deletion of data not legally required
• You may express concerns about data use
• You may unsubscribe from marketing communications at any time